Make
Digital CX
SIMPLER FASTER EASIER
company VOICE to DIGITAL to AUTONOMY
our offerings
voice customer engagement
as an Ascensos company (recently acquired), we still offer innovative voice services. with more than 9 years’ experience, and 3,000 fte globally, we are one of the first bpo companies to offer fully orchestrated voice, digital and rpa to our clients.
we service the uk, europe and now the usa, from our 7 call centre locations across the globe.
our voice services include:
- customer service
- inbound sales
- retentions
we offer true omni-channel platforms, with data and interaction orchestration.
we leverage globally acknowledged voice and technology platforms to enable our services from anywhere in the world.
digital customer engagement
we started off as a pure digital and rpa customer engagement company, before being acquired by ascensos. digital and rpa is in our dna.
we offer companies the agility to add digital as a channel seamlessly to drive channel deflection from voice to digital, and to offer their customer a “channel of choice” for engagement.
we have spent the past five years integrating digital and ai platforms to enable true digital customer engagement. its tried and tested.
when we say digital chat, we don’t just mean web chat and email. our platform is designed to provide and or consolidate the following:
- webchat
- fb messenger
- mobile applications
- multiple other social media platforms
autonomy / rpa
the digital tribe founders and teams have been building chatbots, artificial intelligence and machine learning platforms over the past 8 years.
we leverage this combined experience and ip to deploy rpa accurately and seamlessly for customer service, sales, collections, and retentions.
however, we are well aware of the pitfalls and failures of poorly designed chatbots and self-service platfoms. we follow the simple process to design rpa and chatbots effectively. we leverage interaction intelligence a nd root cause analysis to map and design an optimal process flow, and data integration flows that enable accurate rpa and chatbots.
we further only offer “human-assisted” chatbots for customer engagement to ensure issue resolution and customer satisfaction/cx. (there is always a huma breakout, should the chatbot fail).
we use our in-house development experts to orchestrate our front end into your backend systems and deliver rpa bots to handle the common repeatable tasks, as well as the recommender solutions derived from our ai/ml platform.
- rpa toolset
- ai chatbot development
- full channel and data orchestration
cx orchestration
The DT Orchestration platform provides three levels of orchestration:
- Voice, Digital & RPA Channel orchestration – the ability to change and manage different channels in a seamless omnichannel customer engagement process and platform.
- Agent & Tech orchestration – the ability to switch between a human agent and RPA seamlessly.
- Data orchestration – the ability to use customer data across all the communication channels and create a “single view” of the customer engagement.
our tech partners
