- There are more than 240,000 consultants / agents working in the Global Business Sector in South Africa today with approximately 50,000 focused on international business only.
- South African has a competitive and compelling value proposition for the major English language speaking sourcing markets, offering capabilities that extend across the end to end customer journey. While our industry was founded on a strong English language voice capability, companies located in South Africa service a wide range of complex functions, including but not limited to, software development, tech support, education, finance, legal, and HR.
- Combining the increased competitiveness of the South African GBS offering with geo-political, economic, technology and business changes impacting our target global sourcing markets (the USA, Canada, UK and Australia) these numbers are projected to double over the next five years.
- BPESA is committed to the continued development of the human capital infrastructure nationally to support this rapid growth through the up-skilling, re-skilling, future-skilling and continual professional development of the GBS labour force across all roles.
- BPESA is in the process of implementing its second five- year skills strategy in partnership with National, Provincial and City Government and in close collaboration with the industry operators and service-providers and educational role players to develop the required skills for the future while ensuring that companies doing business in South Africa have access to the talent pipeline.
- The strategy is multi-faceted and addresses policy, education technology, programmes for upskilling the incumbent workforce for new and future jobs, and programmes for accelerating the training and employment of youth to work in fist time jobs in the Sector.
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